Privacy Policy
Woodvivos Studio operates the website woodvivos.shop and related online services (the “Site”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site, purchase products, or contact us. We aim to follow the principles of Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). Privacy Commissioner of Canada+1
By using the Site, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
We may collect the following types of information:
a) Information you provide directly
Name
Email address
Shipping address and billing address
Phone number (optional)
Order details and preferences (e.g., pet photos and notes for commissions)
Messages you send us (email, contact form, social media DMs)
b) Payment information
We do not store your full credit card details. Payments are processed securely by third-party providers (such as Stripe, PayPal, or your bank). Those providers handle your payment data under their own privacy policies.
c) Automatically collected data
When you visit the Site, basic technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Pages visited, time spent on pages, and referring URLs
This may be collected through cookies or similar technologies for analytics and basic site functionality.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders (products, prints, digital files, commissions)
Communicate with you about your orders, questions, or support requests
Send digital files or order confirmations by email
Manage your account (if you create one)
Improve and maintain our Site and services
Show you relevant content or promotions (for example, via email, if you opt in)
Comply with legal obligations and prevent fraud or abuse
We will only collect, use, or disclose personal information for the purposes described above, unless we obtain your consent or are required by law.
3. Email Marketing
If you subscribe to a newsletter or choose to receive updates, we may send you emails about new products, events, and promotions. You can unsubscribe at any time by using the “unsubscribe” link in our emails or by contacting us at woodvivos.studio@gmail.com.
4. Cookies and Analytics
Our Site may use cookies and similar technologies to:
Keep the Site functioning (shopping cart, preferences, etc.)
Understand how visitors use our site (basic analytics)
You can adjust your browser settings to refuse cookies, but some parts of the Site may not function properly.
5. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service providers such as website hosting, payment processors, email providers, or shipping carriers (only what they need to do their job)
Analytics or technical providers that help us understand how the Site is used
Authorities or legal advisors if required to comply with law, respond to legal requests, or protect our rights
These third parties are expected to protect your information and use it only for the purpose we engaged them for. Printseekers
6. International Visitors
Our business is based in Canada and primarily targets Canadian customers. If you access the Site from outside Canada, you understand your information may be processed in Canada, where privacy laws may be different from those in your country.
7. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or storage system is 100% secure, so we cannot guarantee absolute security.
8. Retention
We keep personal information only as long as needed for the purposes described in this Policy, or as required by law (e.g., tax or accounting obligations). When information is no longer needed, we will delete it or anonymize it.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you
Request corrections if your information is inaccurate or incomplete
Withdraw consent for certain uses (e.g., marketing emails)
Request the deletion of your information, where legally possible
To exercise these rights, contact us at woodvivos.studio@gmail.com.
10. Children’s Privacy
Our Site is not intentionally directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it where appropriate.
11. Third-Party Links
Our Site may contain links to other websites (for example, Instagram or external shops). Those sites have their own privacy policies, and we are not responsible for their practices. Printseekers
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any changes means you accept the updated Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, contact us at:
Woodvivos Studio
Email: woodvivos.studio@gmail.com
Website: woodvivos.shop